Broadcast & Template Campaigns
Scale your customer reach safely. Send approved WhatsApp templates to opted-in audiences with built-in delivery checks and opt-out controls.
Policy-Compliant Broadcasts
Broadcast campaigns allow you to send updates to multiple opted-in customers simultaneously using pre-approved WhatsApp templates. To maintain account health and prevent spam flags, HoneyAI CRM strictly adheres to Meta's message template guidelines.
WhatsApp Templates
Template Approval
All broadcasts must use templates approved by Meta. You can create templates directly in Settings or sync your approved templates from the Meta Business Manager.
Variable Mapping
Personalize your campaigns by mapping custom attributes (e.g., first name, billing info, or catalog items) into template placeholders dynamically.
Consent & Opt-Out Handling
To ensure platform compliance, all broadcast lists must consist of opted-in customers. Always provide a clear opt-out option (such as a STOP button or quick reply) in your campaigns. HoneyAI CRM automatically handles opt-outs to stop subsequent messages and protect your WABA rating.